Privacy Policy

Introduction and Policy Purpose This privacy policy elaborates how our platform collects, stores, uses, protects and processes user‑related information when you browse our website, register accounts, place orders and use our customer‑service functions. Protecting user personal information security is one of our core operating responsibilities. We formulate this policy in accordance with standard data‑protection principles. By accessing and using our website services, you acknowledge that you consent to information processing behaviors described within this privacy policy. This policy applies to all interaction behaviors between you and our online platform.

We collect only necessary information required for supporting normal completion of online shopping business. We will not actively gather excessive irrelevant personal data. Our information‑processing activities are confined within the scope of realizing order processing, goods delivery, after‑sales service and website‑experience optimization. We will not abuse user information beyond the scope stated in this policy.

Categories of Information We Collect First, information you actively submit to us. When you place orders, you need to fill in receiving name, receiving contact method and receiving delivery address. These data are indispensable for completing commodity delivery. When you contact customer service for consultation or after‑sales application, you may provide order number, problem‑describing text, picture evidence and other content voluntarily. All the above content is the information you take initiative to offer for transaction and service realization.

Second, automatically‑collected technical information. During your visit to our website, our system will automatically record partial technical data for optimizing website operation safety and browsing experience. This information includes your visiting time, page browsing track, device type, network environment information, anonymous access log data. Such information mostly exists in anonymous statistical form, and we will not link these technical data to your specific personal identity without necessary authorization.

We will not ask you to provide special sensitive private information including identity certification documents, financial account password and other highly sensitive private content in general shopping scenarios. When individual special order risk verification is needed, we will clearly inform you of the purpose of information collection, and obtain your confirmation before collecting corresponding materials.

How We Use Collected Information We use your submitted order receiving information to process your order, arrange warehouse shipment, cooperate with logistics carriers to finish parcel delivery, and ensure goods can be accurately delivered to your designated receiving address. Your order data will be applied to order record keeping, after‑sales return‑refund verification, and order‑related customer‑service problem handling. When you submit consultation content to customer service, the information you provide will be used for understanding your demand, investigating order situation and giving targeted service reply.

Automatically‑collected website‑access log information is mainly used for analyzing website operation stability, finding webpage‑function defects, resisting access risk and malicious attack behaviors, improving overall browsing experience of the website. We may carry out overall anonymous statistical analysis of user behavior data. Statistical results after de‑identification will be used for business‑operation analysis, and these processed anonymous data cannot be traced back to single specific user individual.

We will use your information to send necessary service notifications. These service messages cover order payment success notice, shipment notice with tracking number, after‑sales application progress reminder and other transaction‑related prompt content. We will not send irrelevant spam information to you without your consent.

Information Storage and Security Protection Measures User data obtained by our platform will be stored in secure server environment. We adopt common technical security means to safeguard stored information, reduce risks of unauthorized access, data leakage, tampering and loss. We set reasonable internal data‑access authority management mechanism. Only authorized operation staff who need to use data for business work can get access to relevant user information, and personnel shall abide by internal data‑confidentiality rules.

We will preserve your order‑related transaction data for a reasonable period required by business. After data retention period expires, we will execute data‑processing procedure in compliance with safety specification. We remind you that no network‑storage mode can achieve absolute zero‑risk effect. Though we try our best to deploy protective measures, we cannot promise absolute security of information transmission on internet. You should also take care of your own account‑related access information.

Circumstances of Information Sharing and Disclosure We will not sell, rent or trade your personal information to unrelated third‑party commercial organizations for marketing purpose without your explicit permission. Under limited necessary conditions, we may transmit partial information to cooperating service providers. For example, we need to transmit your receiving name, contact way and delivery address to logistics carriers, so carriers can complete parcel transportation and delivery work for your order. Our cooperative service providers are obligated to keep the received user information confidential, and they can only use such information for assigned service items entrusted by us.

We may disclose user information when facing legal requirement. If competent official authority puts forward legal information‑obtaining request according to formal legal procedure, we may provide corresponding user information within legal scope. Except for above‑mentioned situations, we will not disclose your personal information to outside parties arbitrarily.

User’s Rights towards Personal Information You hold the right to check your own order‑related information. You can view your order records through your account page on our website. If you find your relevant information has error, you can contact customer service team to apply for correcting wrong data under feasible condition. You can put forward inquiry about how your personal information is processed.

You may put forward request for deleting partial personal information under applicable premise. It should be noted that we need to reserve necessary order transaction data to finish unfinished orders and satisfy normal after‑sales‑processing requirement. For orders that are not completely closed, part of your relevant information cannot be deleted immediately to guarantee normal transaction execution. After your order is fully completed and beyond after‑sales processing cycle, you can contact customer service to submit information‑deletion demand, and we will handle your application according to practical situation.

Cookies Technology Application Our website applies cookies technical tools. Cookies help system identify your visiting status, maintain your browsing session state, optimize webpage display effect and remember partial browsing preference. You can adjust relevant setting of cookies through your own browser tool. Disabling cookies may cause partial functions of our website cannot work normally.

Revision of Privacy Policy We may revise content of this privacy policy when business condition or relevant standard changes. Revised privacy policy text will be published on website page. We suggest you read this policy content on a regular basis. Your continuous use of our website service after policy update means you accept adjusted policy clauses. If you have questions concerning this privacy policy, you can get in touch with our customer service channel for consultation.