Shipping Policy

General Shipping Rules This shipping policy governs all order delivery services provided through our website. When customers complete order payment, they agree to accept all shipping terms recorded in this document. All commodities sold on our platform enjoy free shipping service. Customers will not generate any freight cost at checkout stage. There is no extra delivery fee added to order total amount for any valid order. Our shipping team executes unified operation standards for all outgoing parcels, and all orders follow the same shipment and delivery arrangement rules.

We do not set separate differentiated shipping standards for different regions. Every successfully paid order will enter our unified order processing queue. All orders are processed according to the sequence of successful payment completion. No additional surcharge will be charged for any delivery service. All shipping‑related costs are undertaken by our platform. Customers only need to pay for the commodity value of purchased goods when placing orders.

1‑3 Day Shipment Arrangement After your order payment is successfully confirmed, our warehouse team will complete goods shipment within 1‑3 business days. Business days exclude weekends and official public holidays. During large‑scale promotional periods, order volume surges may bring slight pressure to warehouse operation efficiency. Even under promotion peak periods, we will stick to the 1‑3‑day shipment target as much as possible.

Order information needs to be completely correct for normal shipment. Customers must submit accurate receiving information including receiving name, contact information and complete receiving address when placing orders. Incomplete, ambiguous or wrong receiving address information will lead to shipment delay. If you fill in wrong address data, you should get in touch with our customer service team to revise address information as quickly as possible before the parcel is dispatched. Once goods have been handed over to logistics carriers, address modification can no longer be guaranteed.

After warehouse finishes packing and hands over parcels to logistics carriers, we will generate effective logistics tracking number for your order. You can acquire tracking number via order page on our website. With this tracking number, you can check real‑time logistics transportation progress. Shipment within 1‑3 days means the time we hand over parcels to logistics service providers, and it does not represent the time for goods to arrive at receiving destination.

Estimated Delivery Time: 6‑12 Days After parcels leave our warehouse, the estimated delivery time to receiving address is 6‑12 days. This is an estimated delivery window for reference only. Actual arrival time will be affected by multiple objective factors. Those influencing factors contain logistics carrier operation status, transportation route condition, public holiday influence, unexpected weather changes and other force‑majeure situations. Individual orders may have a small range of advance or delay compared with this estimated time frame.

We make every effort to cooperate with stable logistics service partners to keep delivery speed within the expected interval. However, we cannot fully control every link of the whole logistics transportation chain after parcels are handed over to third‑party carriers. If your parcel meets slight delay within reasonable fluctuation scope of estimated 6‑12‑day cycle, it belongs to normal logistics situation. You can keep tracking logistics information through tracking number. If your parcel is obviously far beyond the conventional estimated time, you can turn to our customer service for assistance of checking parcel status.

Matters about Parcel Receiving Please keep an eye on logistics update information after order shipment. When the logistics status shows the parcel arrives at your receiving location, you need to arrange to receive the parcel in time. If the parcel is returned because of unsuccessful delivery caused by customers’ reasons such as long‑term failure to sign for, wrong receiving address, refusal to sign for without proper reason, relevant consequence risk shall be borne by customers themselves.

When you sign for the parcel, we suggest you check outer package appearance briefly. If you find obvious severe damage to outer packing when receiving, you can record situation through photos. After signing for parcel, if you discover product quality or item quantity discrepancy problems, you can contact our customer service team promptly, and provide photo evidence of goods and outer package, so we can start follow‑up verification work for you.

Force Majeure Circumstances Force majeure events include natural disasters, extreme bad weather, social public emergency events, carrier service suspension and other objective conditions out of our reasonable control. Once force majeure situations occur, shipment schedule and delivery cycle will be disturbed. Under such circumstances, we cannot guarantee to implement original 1‑3‑day shipment and 6‑12‑day estimated delivery time. We will not take responsibility for delay losses brought by force majeure events. We will try our best to notify customers of possible influence, and resume normal shipment and delivery service as soon as obstacles disappear.

Prohibited Circumstances for Shipment We will not arrange shipment for orders judged as abnormal orders. Abnormal orders include orders with obviously false receiving information, duplicate malicious orders, and orders involved in risk review. For orders that trigger system risk review, our team will conduct manual verification. Before risk verification is finished, shipment procedure will be suspended. We will inform customers of relevant verification progress. After the order passes risk confirmation, normal shipment will be arranged according to 1‑3‑day shipment rule.

Shipping Policy Update Instruction We reserve the right to adjust partial content of this shipping policy according to actual business operation need. Updated shipping clauses will be publicly displayed on website page. The shipping policy version effective when you finish order payment shall apply to your order. Any verbal explanation from individual staff cannot replace the formal written shipping policy published on the website. If you have any confusion about shipment and delivery, you can consult our customer service team to get official interpretation.