Refund Policy

Scope of Application This refund policy applies to all orders completed and paid on our website. All customers who place purchases on our platform shall abide by the terms set forth in this policy. This policy defines the conditions for returns, application procedures, processing cycle of refunds, settlement currency, and special circumstances that exclude refund eligibility. All return‑related services provided by our platform are carried out strictly following the clauses stated in this document. Submitting an order on our website represents that you have fully read, understood and agreed to accept all rules of this refund policy.

All refund settlement will be conducted in USD. No other currency will be adopted for refund transactions. The refund amount will be calculated based on the actual payment amount in USD when you place your order. Exchange rate fluctuation risks caused by the customer’s own payment tool will not be borne by our platform. When partial refund is triggered, the returned fund will also be calculated and transferred in USD according to corresponding order rules.

60‑Day Return Eligibility Period We support a 60‑day return window starting from the date when customers receive ordered goods. Within this 60‑day time limit, qualified goods can be submitted for return application. The receiving date is confirmed according to the actual delivery record of the logistics tracking information. Once the 60‑day time period expires, customers lose the qualification to initiate return requests for that order, and our platform will no longer accept return applications submitted after this time node.

Customers shall submit return applications through the official designated customer service channel on our website. Private messages sent to non‑official channels cannot be recognized as valid return applications. When submitting return requests, you need to provide corresponding order information, including order number, basic information of purchased items, and simple description for the reason of return. Complete information helps our staff to verify your application rapidly.

Goods applying for returns must remain in resalable condition. The products should keep original appearance, original packaging, attached accessories, labels and tags intact. Goods cannot suffer man‑made damage, excessive wear, contamination, disassembly or improper use damage. If returned items are damaged because of personal misuse, improper storage, or self‑disassembly, such goods will not satisfy return requirements, and return and refund requests for these goods will be rejected.

Some special condition restrictions apply. Consumable goods that have been heavily used, hygienic articles whose sealing package has been damaged, and customized special‑specification products do not qualify for return service under ordinary circumstances. Before submitting return requests, customers need to check whether their goods fall under the above‑mentioned special non‑returnable scope.

Return Submission and Goods Send‑Back Process After we receive your return application, our service staff will review your request. We will check order time, receiving time, product condition description and other relevant information. If your application meets policy requirements, we will send you clear return guidance, telling you how to pack goods for sending‑back and relevant precautions for logistics delivery. You must not send back goods without obtaining official return confirmation from our side. Packages sent back without prior approval will not be processed for refund, and we will not take responsibility for loss of such packages.

Customers are responsible for safely packing returned items. You should use proper packing materials to avoid secondary damage of commodities during the return transportation process. If products are further damaged in return transit due to insufficient packaging, we reserve the right to refuse the return application. After you send back goods, you need to provide return logistics tracking information to our customer service team for record‑keeping, so we can monitor the delivery status of returned parcels.

Once our warehouse department receives and inspects the returned parcel, inspectors will carefully check the physical condition of returned goods. We will confirm whether the merchandise keeps resalable state, whether all original attachments are complete, and whether man‑made damage exists. If inspection result shows goods satisfy return standards, we will approve your formal refund procedure. If inspection finds products fail to meet return conditions, we will notify you of specific rejection reasons, and the goods can be shipped back to you at your own cost.

5‑10 Days Refund Processing Cycle After return goods pass warehouse inspection and refund approval is granted, we will arrange fund refund within the range of 5‑10 working days. This time window refers to our internal operation processing cycle after approval, excluding extra delay time brought by payment institution processing. Different payment service providers possess different fund transfer rhythms. Individual differences of payment channels may cause actual fund arrival time to have a small deviation compared with our internal processing period. We cannot control the capital processing speed of third‑party payment agencies.

The refund fund will return to the original payment account you used for order payment. We cannot support changing receiving account for refund arbitrarily. Partial refund is available for orders containing multiple goods. Under partial refund circumstance, we will refund corresponding amount in USD for the returned merchandise only. Preferential discounts applied to original orders will be recalculated in accordance with platform rules when partial refund happens.

Non‑Refundable Situations Return and refund service will not be granted under multiple special scenarios. Applications exceeding the 60‑day return time limit will be directly rejected. Goods with obvious man‑made damage, serious dirt, missing original packing and accessories after customer usage cannot enjoy return service. Products that have been disassembled, modified or repaired by customers privately are excluded from return scope.

If damage of goods is generated in the course of customer’s own use and storage, such circumstance does not conform to return conditions. Orders that are marked as abnormal orders including fraudulent returns, repeated malicious return applications will be denied return qualification. If you only dislike product subjective style, but the commodity itself has no quality problem and keeps intact, you still need to follow our return rules for goods condition inspection. We do not accept unreasonable refund requests without returning physical goods.

Dispute Resolution for Refund Affairs If you have different opinions on return inspection result or refund handling progress, you can contact our customer service team to state your situation and provide relevant supporting materials such as photos and logistics screenshots. Our team will re‑examine your case according to actual evidence. All return disputes will be judged on the basis of order records, logistics records, and real‑object inspection result of returned merchandise. We will handle every dispute case objectively and fairly in accordance with this published refund policy.

This refund policy can be properly updated with business adjustment. The revised clauses will be displayed on our website. The policy version effective at the moment you submit your order shall govern your order. No oral commitment from individual staff can override the written content of this formal refund policy.